![]() Still can’t connect? Please see how to submit VPN diagnostic logs to IVPN so we can help you diagnose the issue. Our service works with many different devices, see our setup guides. Try another device as there may be an issue with your local device.Try another internet connection, some types of connections are particularly problematic such as public hotspots, cellular hotspots and hotel internet connections.Temporarily disable any firewalls or anti-virus software on your computer and retry the connection.Enable the Obfsproxy feature and retry the connection.Try WireGuard VPN protocol - available in all of our native apps for macOS, iOS, Windows, Linux and Android.Try connecting using a different OpenVPN port.Once you have verified all of the above, proceed to troubleshoot the connection as follows: For more info see I receive an ‘authentication failure’ message. Double-check that you are using the correct IVPN Account ID (ivpnXXXXXXXX or i-XXXX-XXXX-XXXX).Verify that the server you are connecting to is online and available on the server status page.If your connection is still not working then you will need to contact your ISP to resolve the issue. If you are using the IVPN client, ensure that the IVPN firewall is not activated. Try loading a website or pinging a web address such as 8.8.8.8 or 1.1.1.1. Verify that your internet connection is working whilst disconnected from the VPN.Before you begin troubleshooting a blocked connection please check the following: Most connection failures are caused by something blocking the connection to our servers. ![]() General Troubleshooting Billing Passwords Privacy Windows macOS GNU/Linux iPad/iPhone Android Routers Media Players
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